Shipping Policy — lumasale.store

Last Updated: August 24, 2026

At lumasale.store, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Availability

We currently offer delivery across Pakistan, subject to courier service availability in your area.

Some remote or restricted areas may have limited delivery options or additional delivery time.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after order confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take longer.

For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Major Cities: 2–5 business days

• Other Cities & Areas: 3–7 business days

• Remote Areas: 5–10 business days

These are estimated timeframes and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, lumasale.store may offer free shipping promotions or special delivery offers.

5. Cash on Delivery

Cash on Delivery may be available for eligible locations across Pakistan.

Please make sure your phone number and delivery address are correct so our team or courier can contact you.

Customers are expected to accept confirmed COD orders. Repeated refusal or non-acceptance of orders may result in restrictions on future COD purchases.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details supplied with your order, where tracking is available.

You may use the provided tracking information to check the status of your shipment with the relevant courier.

7. Delivery Delays

Delivery may occasionally take longer than estimated due to:

• Weather conditions

• Public holidays

• Courier operational issues

• High order volumes

• Incorrect or incomplete addresses

• Remote-area delivery limitations

• Unforeseen circumstances beyond our control

We will make reasonable efforts to assist you if your order is delayed.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable phone number, or customer-related delivery issue, additional delivery charges may apply for re-shipping.

9. Failed Delivery / Refused Orders

If the courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt according to its procedures.

If an order is repeatedly refused, not received, or returned to us, we reserve the right to restrict future Cash on Delivery orders from the customer.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy and provide clear photos/videos when requested.

11. Contact Us

For questions about your shipment or delivery, please contact us:

Store: FashionShoqeen.com
Email: fashionshoqeen7@gmail.com
WhatsApp: +92 3710137649
Business Hours: 24 Hours

We appreciate your trust in lumasale.store and will do our best to get your order to you safely and on time.