Refund policy

Return & Refund Policy — lumasale.store

Last Updated: August 24, 2026

At lumasale.store, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

  • You received the wrong product, size, color, or quantity.

  • The product arrived damaged or defective.

  • The product is significantly different from its description or photos.

  • Your order is incomplete or missing an item.

To be eligible for a return, the product must generally be unused, unworn, unwashed, and in its original condition and packaging, with all tags/accessories included.

2. Return Request Period

Please contact us within 7 days of receiving your order to request a return or exchange.

After 7 days, we may not be able to accept the return.

3. How to Request a Return

To request a return, contact our customer support through the contact details provided on lumasale.store.

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Clear photos/videos of the product and packaging, if applicable

Our team will review your request and provide further instructions if the return is approved.

Please do not send a product back without contacting us first.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with clear photos or a video showing the issue.

If the issue is verified, we may offer:

  • A replacement

  • An exchange

  • A refund, where applicable

5. Change of Mind / Personal Preference

Returns due to change of mind, personal preference, or ordering the wrong size may not be accepted unless otherwise agreed by lumasale.store.

If we approve such a return, the customer may be responsible for the applicable return delivery charges.

6. Return Shipping Charges

If the return is due to our mistake, such as sending the wrong or defective product, lumasale.store may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

7. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, refunds will be processed using an appropriate available payment method.

For Cash on Delivery (COD) orders, we may request the customer's bank/e-wallet details where necessary to process an approved refund.

Refund processing and bank/e-wallet transfer times may vary depending on the payment provider.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions.

Such products will be identified on the product page or at the time of purchase where applicable.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our return conditions.

10. Important Note for COD Orders

For Cash on Delivery orders, customers are requested to accept and receive their confirmed orders.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

11. Contact Us

For return, exchange, or refund assistance, please contact:

Store: FashionShoqeen.com
Email: FashionShoqeen7@gmail.com
WhatsApp: +92 3710137649
Business Hours: 24 Hours

We reserve the right to review each return/refund request individually and make a final decision based on the condition of the product and the circumstances of the request.

Thank you for shopping with lumasale.store.